Shipping & Returns


Telephone United States and Canada: 1-800-543-3568    TOLL FREE
Overseas Orders: 1-937-252-5662    LOCAL LINE

This is our most common way to place a purchase order. If the customer's purchase order is received before 12:00pm EST, the order is typically shipped the same day. If the purchase order is received after 12:00pm EST, the order may be shipped the following day.



Mail-In Orders
705 Watervliet Avenue
PO Box 20070
Dayton, Ohio 45420-0070
Mail-in orders are gladly accepted by Consolidated Electronics. We prefer this method for routine restocking orders. This method reduces confusion in transposing part numbers and distributing incorrect quantities.


By Fax
1-937-252-4066
1-937-252-4065
When utilizing this method, be sure to include your shipping & billing addresses with your purchase order. For all fax orders we have a $2.00 discount if the purchase order reaches and surpasses $50.00. This is the fastest way and best way to place your order, because you will not wait on the phones, or have to deal with confusion in part numbers, or incorrect quantities.


E-Mail
Send your purchase order and mailing address to our EMail address.


Pick-Up
Back Door - Please Ring Bell
Please call at least two hours prior to the picking up of your purchase order. Monday - Friday 9am to 4pm.


Methods of Payment

Shipping & Handling

Our minimum order is $25.00. A handling charge of $5.00 is applied to every order. For special situations, we will accept orders for less than $25.00; however, these orders will have a handling chargeof $10.00 in lieu of our standard $5.00 handling charge. All items shipped F.O.B. Dayton, Ohio, payment in U.S. Dollars only. All orders shipped UPS ground unless otherwise requested. On large bulky items, we may ship via truck or freight line. Express service is available on request. We recommend UPS Next Day Air or UPS 2nd Day Air.


Note : Additional shipping charges will be added to the order at time of shipment. Depending on method selected (UPS,2nd day or Next Day), we will add appropriate charges as given to us by the carrier you select.
Insurance 



All orders shipped via UPS are automatically insured. Any orders sent via common carrier or through the mail are not insured, unless specified by you.

 

We cannot be held responsible once shipment is made. In the event a loss occurs, please contact the carrier directly.

COD: Cash On Deliver

This is our most popular method of payment. Company checks accepted with prior approval. Sorry, no personal checks.


Note: C.O.D. is only offered to customers located in the U.S.A. Sorry, no C.O.D.s to APOs or FPOs. These customers should use a charge card or prepay their order with a check or money order.

Prepaids and Credit Cards
Enclose $5.00 for shipping and handling if your order should be 5 lbs. or less. (Please call for an estimate on orders exceeding 5 lbs.) On orders for shipment outside of the U.S., please include $15.00 for shipping. Canadian orders include $7.00 for shipping.







Credit Cards: MasterCard & VISA

These are the only charge cards currently accepted. Standard shipping & handling charges applies to all charge cards.

This information is strictly kept confidential within the Consolidated Electronics secure datbase system. Mastercard and Visa are not considered prepaid orders.


Open Account: Net 10 Days
Available to qualified customers. Standard shipping and handling charges applies to all open accounts.

Note 1

Refused shipments and merchandise returned due to customer error are subject to a 15% restocking charge. Also, the freight charges to and from our dock must be reimbursed. Prices are subject to change without notice. Please call for current prices.All sales are final after 7 days.

 

Note 2

The manufacturer has discontinued many of the items we list. However, we will continue to supply these hard-to-find items as long as possible. Prices are subject to change without notice, so please confirm prices at the time you are ordering.

 

Note 3

We do not backorder parts as a general rule. However, your sales representative will try to contact you when we locate the part(s) you were looking for, to see if you still need the parts. We can make a new order for you if you still are in need of part(s).

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